Terms and Conditions

1. Payment Terms

Payment is due when the work is finished, on the same day, unless we agree something different.

I accept:

• Cash
• Card
• Bank transfer
• PayPal

Business rate applies when payment is made using a company card or company account.

2. No Fix, No Fee Guarantee

If I cannot fix your computer problem, you do not pay for the work.

However: You still need to pay the callout fee. This covers my travel time and costs.

3. Callout Fees

Callout fees are non-refundable. They cover my travel to your home.

The fee depends on where you live in London:

• Brixton area: £10
• Nearby areas (Clapham, Streatham, etc.): £20
• Central areas (Westminster, Battersea, etc.): £30
• Further areas (Kensington, City of London, etc.): £40

Tip: You can avoid the callout fee by bringing your computer to me in Brixton.

4. Your Data

I take great care with your data. However, I recommend you back up your important files before any repair work.

I will always take reasonable care, but I cannot guarantee data safety during repairs. I will always try to save your data where possible.

5. Guarantee

All repair work comes with a 6-month guarantee.

This means if the same problem happens again within 6 months, I will fix it for free.

6. Time Estimates

I will give you an estimate of how long the work will take.

These estimates are my best guess. Sometimes problems take longer to find or fix than expected.

7. Parts

If your computer needs new parts, I will talk to you about the options and costs first.

You will need to pay for the parts separately. This is in addition to the work charge.

8. Cancellations

If you need to cancel or change your appointment, please tell me at least 24 hours before.

If less than 24 hours' notice is given, the callout fee may still apply.

9. Liability

I am not responsible for indirect losses, such as:

• Loss of income
• Loss of business
• Loss of data beyond the cost of the repair

The most I can be held liable for is the amount you paid me for the work.

10. Pre-existing Problems

I am not responsible for problems that were already there before I started work.

Sometimes fixing one issue can reveal other problems that were already present. These are not covered by my guarantee.

11. Software Updates

I am not responsible for problems caused by:

• Windows updates
• Driver updates
• Other software updates
• Software installed before or after my work

These updates can sometimes cause new issues that are outside my control.

Questions?

If you have any questions about these terms, please contact me:

Phone: 0776 264 7547

Email: repairs@mikewillfixit.com